SoloHUB – TERMS AND CONDITIONS

These Terms and Conditions are the standard terms that apply to the purchase of our monthly subscription Services from us, Solohub whose office address is at Rose Cottage, Hillesden Road, Gawcott, MK18 4JF (referred to in these Terms and Conditions as “we/us/our”).

Please read these Terms and Conditions carefully and ensure that you understand them – you will need to agree that you have read and accepted them before purchasing Services from us.  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order from us.

By placing an order with us, you warrant that (a) you are legally capable of entering into binding contracts and (b) you are at least 18 years old.

1. Definitions and Interpretation: In these Terms and Conditions, the following expressions have the following meanings:

“Contract” means the legally binding contract formed in accordance with clause 2, which includes these Terms and Conditions;

“Services” means the subscription service to be provided by us to you;

“Website” means

 “You/Your” means you, the person ordering from the subscription.

The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.  Words imparting the singular shall include the plural and vice-versa.  Any reference to “writing” and “written” includes communication by email.

2. How the Contract is Formed Between You and Us
   1. Once you have signed up using your email address you will have access to your membership. Orders shall not be deemed confirmed until the payment is either paid in full or the first instalment has been made.
   2. Signing up, creates a legally binding Contract between us and you and includes the acceptance of these Terms and Conditions, which will apply between us.
   3. No terms or conditions stipulated or referred to by you in any form whatsoever will in any respect vary or add to these Terms and Conditions unless otherwise agreed by us in writing.
   4. You are responsible for the accuracy of any information submitted to us and for ensuring that the Contract reflects your requirements.
   5. The Contract will commence on the start date specified for the subscription and will continue for 30 days in accordance with 5.3.

3. Your Facebook Account
   1. Sharing of accounts is not permitted unless we expressly authorise this in writing. You are required to keep your account details confidential and must not reveal your email address and password to anyone.  If you use a shared computer, it is recommended that you do not save your account details in your internet browser.  We also recommend the password you choose is strong and secure, containing a combination of letters, numbers and symbols, and is changed regularly. You will receive an order number which must be given to join the Facebook group.
   2. When using our private Facebook group, publishing information or interacting with other users, you must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, vulgar, obscene, threatening, harassing, defamatory or discriminatory.  Any failure to comply with this clause could result in the suspension and/or deletion of your access to the Facebook group.

4. The Subscription
   1. The paid content will be available to you immediately when we send you our order confirmation including the Facebook group and will continue to be available for the duration of your subscription (including any renewals), or until you end the Contract. When you place your order, if you are a consumer you will be required to expressly acknowledge that you wish the paid content to be made available to you immediately.
   2. We do not warrant that your use of our Services will be uninterrupted or error-free; nor that our Services, and/or the information obtained by you from the Services will meet your requirements.
   3. In some circumstances, we may need to suspend access to the paid content (in full or in part) to fix technical problems, to make necessary changes, to update the content to comply with relevant changes in the law or other regulatory requirements, or to make more significant changes to the paid content. If we need to make more significant changes, we will inform you at least 30 days before the changes are due to take effect.  If you do not agree to the changes, you may cancel the Contract as described in clause 8.2.
   4. If we need to suspend availability of the paid content for any of the reasons set out in clause 4.3, we will inform you in advance (or as soon as possible, if we need to suspend availability for urgent or emergency reasons) and explain why this is necessary. If this occurs, you can request your subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than 5 days). Any requests must be received within 5 days of the paid content resuming.  If the suspension lasts (or we tell you that it is going to last) for more than 14 days, you may end the Contract as described below in clause 6.1.

5. Price and Payment
   1. The price payable for use of the paid content is as stated on our Website.
   2. Payment must be made before the Facebook group and paid content will become available to you. You will be asked to complete your details and make payment via the sales page. Once payment is received, and once we confirm, the paid content will become accessible to you for the initial term and any subsequent renewed term.
   3. The subscription is for a minimum term of 30 days and will then continue on a recurring basis, for the same duration as the initial term. You can cancel the subscription at any time but please allow 2 working days before the renewal date to allow for processing of the cancellation.
   4. Where agreed payments can be taken in advance for a longer term.
   5. All payments made via the sales page will go through an online payment gateway provider, such as Stripe. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to this payment gateway provider’s terms and conditions. A separate contractual relationship is created between you and Stripe and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by this third party.
   6. We may from time to time change our prices. Changes in price will not affect any Services that you have already purchased but will apply to any subsequent subscription renewals.
   7. All prices include VAT, where applicable. If the rate of VAT changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6. Cancellation
   1. If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund.
   2. This period begins once your order has been processed (i.e. when the Contract between you and us is formed) and ends when you access (e.g. download or stream) the paid content or Facebook group, or 14 calendar days after the date of our order confirmation, whichever occurs first.
   3. After the cooling-off period, you may cancel your subscription at any time, however subject to clause 7, we cannot offer any refunds and you will continue to have access to the paid content for the remainder of your current subscription (up until the renewal or expiry date, as applicable), when the Contract will end.
   4. If you purchase a subscription by mistake (or allow your subscription to renew by mistake), please inform us within 48 hours and do not attempt to access any paid content or Facebook group. Provided you have not accessed any paid content since the start date (or renewal date, as appropriate) of the subscription, we will be able to cancel the subscription and issue a full refund.  If you have accessed any paid content once the subscription has started, we will not be able to offer any refund and you will continue to have access to the paid content for the remainder of the subscription (up until the renewal or expiry date, as applicable).
   5. If you wish to exercise your right to cancel under this clause 6, you may inform us of your cancellation by email or by post is effective from the date on which you send us your message. We recommend checking that your payment has been cancelled with the relevant payment gateway provider, as detailed in clause 5.5.
   6. Any refunds due will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel, using the same method you used to place the order, unless you expressly request we refund using a different method.

7. Your Other Rights and Our Rights to End the Contract
   1. If we have suspended availability of the paid content for more than 14 days, or we have informed you that we are going to suspend availability for more than 14 days, you may end the Contract immediately, as described in clause 4.5. If you end the Contract for this reason, we will issue you with a proportional refund.
   2. You also have a legal right to end the Contract at any time if we are in breach of it. You may also be entitled to a full or partial refund.
   3. If you wish to exercise your right to cancel under this clause 7, please contact us in accordance with clause 6.5. Refunds will be made in accordance with clause 6.6.
   4. We reserve the right to terminate your subscription at any time. If we do so, we will notify you by email and provide you with an explanation for the termination.  If we terminate as a result of your breach of these Terms and Conditions, you will not be entitled to any refund.  Such terminations can be appealed by contacting us in writing.  If we terminate your subscription for any other reason, we will refund your subscription on a proportional basis.  Access to any paid content will cease immediately from the date of termination.

8. Intellectual Property Rights
   1. All content in the Facebook group including, but not limited to, text, graphics, logos, icons, documents, forms, sound and video clips, data, is our property or that of our contributors.
   2. When you purchase a subscription to access the group and paid content, we will grant you a limited, non-exclusive, non-transferable, non-sub-licensable licence to access and use the relevant paid content for personal, non-commercial purposes. The licence granted to you does not give you any other rights in our paid content (including material that we licence from third parties).
   3. You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the paid content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 and any amendments to it.

9. Liability
   1. Nothing in these Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
   2. Subject to clause 9.1, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
   3. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
   4. We may provide you with information and advice in connection with the Services. However, we cannot be held responsible for any actions, or lack of actions, you may take as a result of our advice.
   5. We may recommend affiliates and other service providers to you. Please note we may receive commission for such recommendations and will disclose this to you where applicable.  However, we do not endorse such affiliates and the ultimate decision regarding their suitability rests with you.  If you decide to work with our affiliates, a separate contractual relationship will be formed between you and the affiliate and we cannot be held responsible for their actions or lack of actions.
   6. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer, or any other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.

10. Communications
    1. Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by email or provide you with information by posting notices via the private Facebook group.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communication be in writing.  This does not affect your statutory rights.
    2. Notices will be deemed to have been duly received and properly served 24 hours after an email or Facebook message is sent, or three working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed to the address provided, stamped and placed in the post and in the case of an email, that the email was sent to the specified email address of the addressee.

11. Privacy and Data Protection
    1. All personal information that we may use will be collected, processed, and held in accordance with the provisions of the General Data Protection Regulation 2016 (“GDPR”) and your rights under the GDPR.
    2. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy.

12. Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure or delay in performing any of our obligations under the Contract if that failure or delay is caused by any event beyond our reasonable control.  This includes, but is not limited to: power failure, internet service provider failure, industrial action, fire, flood, storms, earthquakes, acts of terrorism or war, governmental action or any other event beyond our reasonable control.

13. Other Important Terms
    1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business). If this occurs, we will inform you in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.
    3. The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions will be valid and enforceable.
    5. No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.
    6. We may revise these Terms and Conditions from time to time. If we change these Terms and Conditions as they relate to the Contract between you and us, we will give you advance notice of the changes and provide details of how you may cancel if you are not happy with them.

14. Law and Jurisdiction
    1. These Terms and Conditions and the relationship between you and us will be governed by and construed in accordance with the laws of England and Wales.
    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in clause 15.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    3. If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.